Terms and conditions

Returns and inspection

1. Items delivered in good condition cannot be returned or refunded simply because you change your mind. This does not limit your legal rights for damaged, defective, unsafe or incorrectly supplied goods.
2. Always check your items before giving the delivery person a confirmation code, if one has been provided for your delivery. Check quantities, packaging and condition before acknowledging receipt.
3. If an item is wrong, damaged or defective, notify the delivery person and contact Amattop with your order number and, where possible, photos. We will review the issue and arrange an appropriate remedy in accordance with your legal rights. A delivery acknowledgment does not remove those rights.

Delivery

Delivery is within 24 hours once payment is confirmed by Amattop staff. The 24-hour period starts when we verify that your payment has reached our account, not when you report making a transfer.

Provide a complete address, nearby landmark and a reachable phone number. Your delivery charge is shown at checkout; charges for unlisted areas must be agreed with you before dispatch. If there is a delivery problem, we will contact you.

Orders and bank transfers

Please make payment within one hour of placing your order. Orders still awaiting payment confirmation after one hour will be reviewed by our staff, who will verify bank receipt before deciding whether to cancel. Orders are not automatically deleted.

After submitting your order, the Pay for your order page shows your saved total. Your order number, tracking link and reminder appear after you click “I have made payment” and staff are successfully notified. Use the Instant Transfer option to pay the total amount due to:

Retain your order number and transfer reference. On the payment page, click “I have made payment” to notify staff and send your transfer receipt. Reporting a transfer or sharing a receipt does not confirm payment; staff must check the receiving bank account. Payment is awaiting confirmation until staff verifies receipt, and must be confirmed before delivery.

Adding items to your basket or submitting an unpaid order does not reserve stock. Availability is checked again when a paid order is confirmed. If an item is unavailable after you have transferred money, contact us to arrange an agreed replacement or a refund for the unavailable item. We will not substitute items without your agreement.

For cancellation requests or order changes, contact us with your order number as soon as possible so we can check the order’s current progress.

You must tick the Terms and conditions checkbox at checkout before submitting your order.

For store pickup, you may choose cash on the payment page. Pay at the store before collecting your goods; staff must receive and confirm payment before releasing your order. Choosing cash does not reserve stock or confirm payment. Cash is not available for delivery orders.

Contact Amattop

Blue roof warehouse, opposite amac unity market, Aco Estate, airport road, Abuja

0802 149 8343

amattopnigltd@yahoo.com